Privacy Policy

Learn how we protect and handle your personal information

Privacy Policy

Last updated: January 15, 2025

Privacy Policy

At Jaya Node, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

Information We Collect

We collect the following types of information to provide and improve our services:

  • Account Information: Name, email address, username, and authentication credentials when you register for our services.
  • Payment Information: Billing details, payment method information, and transaction history for subscription and workspace management.
  • Workspace Data: Files, configurations, and content you store or create within your cloud workspaces.
  • Usage Information: Service usage patterns, workspace resource consumption, login activity, and system interactions.
  • Technical Information: IP addresses, browser type, device information, and system logs for security and service optimization.
  • Communication Data: Support tickets, feedback, and correspondence with our team.

How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To create, manage, and maintain your cloud workspaces and user accounts.
  • Payment Processing: To process payments, manage subscriptions, and handle billing inquiries.
  • Service Improvement: To monitor system performance, analyze usage patterns, and enhance our platform.
  • Security: To protect against unauthorized access, detect fraud, and ensure service security.
  • Communication: To send service notifications, updates, and respond to your inquiries.
  • Compliance: To comply with legal obligations and regulatory requirements.

Data Storage and Security

We implement industry-standard security measures to protect your information. Your workspace data is stored on secure cloud infrastructure with encryption in transit and at rest. We regularly monitor our systems for security vulnerabilities and maintain backup systems to ensure data integrity.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party services that help us operate our platform, such as payment processors and cloud infrastructure providers.
  • Legal Requirements: When required by law, court order, or government authority.
  • Business Transfer: In the event of a merger, acquisition, or sale of our business assets.
  • Consent: When you explicitly consent to sharing your information.

Data Retention

We retain your personal information and workspace data for as long as your account is active or as needed to provide services. After account termination, we may retain certain information for legal compliance, fraud prevention, and backup purposes for a limited period as required by applicable laws.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Portability: Request transfer of your data in a portable format.
  • Restriction: Request limitation of processing of your personal information.
  • Objection: Object to certain types of processing of your information.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, maintain user sessions, and analyze platform usage. You can control cookie settings through your browser preferences. Some cookies are essential for platform functionality and cannot be disabled.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or platform notifications. Continued use of our services constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us through our support system or visit our contact page. We are committed to addressing your privacy concerns promptly and transparently.